A customer database in Vacation Labs back-office is a central location wherein you can find any customer's details who has made a booking. Having a customer database helps you in offering discounts to a group of shopper, grouping them and making a marketing strategies, etc.
Every customer is assigned a unique Customer Ref No. which has all the details stored in it. You can click on it and explore it further. in addition to customer details of the customer who has made a booking,
this also keeps a note of how many times the customer has made a
booking, upcoming and past bookings using same phone number, name, email, etc.
A customer is automatically added in the database once a booking is recorded against that customer for any tour. Whereas you can manually add customers in the database.
Adding customers manually
Please follow the below steps to add a customer,
- Login into Vacation Labs
- Click on Customer
- Click on Add new customer
- Fill in the below details Name, Email, Phone No., Tags (if any)
Please note: The Salutation, Name and Email are mandatory while adding a new customer in the database.
- Click on Add. Click on Save & Add Another if you wish to add multiple customer's
Once the customer details are added in the database manually, this are visible while making a back-office booking too.
Planning to offer discounts to your regular customers, we would suggest you to read our support article on tagging customers to offer discounts.
Creating a Booking Form with Extra booking fields
While the default booking form allows your customers to provide their contact details(Name, Email, Phone), you can attach additional Booking Form to each trip and ask additional information from your customers. Edit the product and go to the ...
Creating a Passenger Form with Extra Booking Fields
While the default booking form allows your customers to provide their contact details(Name, Email, Phone), you can attach additional Passenger Form to each trip and ask additional information from each passenger. Please follow the steps below to ...
Adding booking form message
Vacation Labs system allows you to display a message on the booking form, either for all trips, or specific trips. You can, for example, use this to communicate specific instructions related to the booking process, or promote a special ...
Recording an offline booking
In addition to online bookings Vacation Labs also allows you to record offline bookings. This are helpful for your customers who mainly walk in into your office and like to make a booking. Please follow the below steps to record offline booking, Log ...
Sending booking related email notifications to non-users
You can send the Booking related email notifications not just to the admins and users but also to anyone from your team who does not have access to the CMS as well. You can simply add the emails and keep the respective person updated with the booking ...