Once a Booking is recorded in the back-office it can be in either a Confirmed, Unconfirmed, Cancelled, Pending Inquiry, Rejected, Cart Abandoned. This states helps you get the overview of any customer booking quickly.
Different Booking Status:
- Pending Inquiry
- Pending Confirmation
- Cart Abandoned
This states implies that the Booking is confirmed. The booking is confirmed if the mimium requirements such as participants, payments are received. You can resend the booking confirmation multiple times. Once the booking is confirmed you can only cancel the booking.
This implies that the booking is recorded but not confirmed. This might be an inquiry sent to you via website and pending for your approval. This booking can further be confirmed or ignored.
This implies that the booking is cancelled. There are no further transition for this type of bookings.
Please note: A cancelled booking can never be Deleted or Removed from your dashboard, this is implemented for security purposes.
This implies that the Booking is under pending inquiry and needs your approval. This happens if the booking did not have the minimum passengers required for the departure to operate, trip's booking mode, etc. This can further be Rejected or Confirmed.
implies that the Booking is under pending confirmation and needs your
approval. This can further be Rejected
This implies that the inquiry received earlier has been rejected. There are no further transition for this type of bookings.
This implies that the visitor has not completed the entire booking process. A visitor on a web page who leaves that page before completing the desired action. The visitor might have left after entering the details. This booking can further be Confirmed.
Creating a Passenger Form with Extra Booking Fields
While the default booking form allows your customers to provide their contact details(Name, Email, Phone), you can attach additional Passenger Form to each trip and ask additional information from each passenger. Please follow the steps below to ...
Adding booking form message
Vacation Labs system allows you to display a message on the booking form, either for all trips, or specific trips. You can, for example, use this to communicate specific instructions related to the booking process, or promote a special ...
Recording an offline booking
In addition to online bookings Vacation Labs also allows you to record offline bookings. This are helpful for your customers who mainly walk in into your office and like to make a booking. Please follow the below steps to record offline booking, Log ...
Setting Up Post Booking Form
In Addition to the normal booking form, where the customer requires to fill in the details during the booking process. Vacation labs also allows you to configure the Post Booking form, this form is sent to the customer once the booking is recorded. ...
Creating a Booking Form with Extra booking fields
While the default booking form allows your customers to provide their contact details(Name, Email, Phone), you can attach additional Booking Form to each trip and ask additional information from your customers. Edit the product and go to the ...