How to refund a payment amount?
2) Click on
3) Click on
Details of the booking you want to refund
4) Now under
Payments section, you will see a list of
5) Click on the
Payment you want to
Refund, Now Click
6) A pop up form will now open. You can either do a partial or complete refund. Enter the amount you want to refund (
the amount cannot be greater than the amount paid by the customer).
Note : You can issue the refund through our recommended option as it is an automated process. You can also initiate refund through cash/cheque.
Please use this only if you're unable to issue a refund via the recommended option. If you're using this option, the system will just record the refund - it will not actually issue the refund - you will have to do that yourself.
7) Click on refund amount, wait for some time and you will find a refund transaction generated in payments section
How to send Payment Links or request online payment from customers?
Sending Payment link to customer can be done from the Bookings section in back office by following the steps mentioned below. Identify the Booking for which the payment link is to be sent in the Bookings section and click on Details. On the Details ...
How to delete a payment record?
Payments are always recorded against a booking and they can be either: Online payments - collected by sending a payment link to the customers and they cannot be deleted. Offline payments - collected via cash, cheque or bank transfers and they can be ...
Can a payment associated with one booking be switched to another booking ?
No. A payment once taken and recorded against a booking cannot be changed, switched or associated with another booking.
How to download or generate Booking and Payment Reports?
Accounting Report: Please follow these steps to download the Accounting report: Go to Vacation Labs Admin Panel under REPORTS > ACCOUNTING Enter a valid email address: Choose a preferred range of dates for which you wish to download the report: Now ...
Can bookings be deleted?
No. Any booking whether its an Unconfirmed booking or a Cart abandoned, Confirmed, Cancelled or rejected they cannot be deleted. A booking contains multiple data points like availability, amount, contact details etc which are associated with ...