How to refund a payment amount?

Overview 

When a booking is recorded and a partial or full amount is paid against it, either online or as an offline payment, and you need to refund the amount (partially or in full), please follow the steps outlined in this support article.

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Processing a Refund for a Booking

Navigate to Bookings, search for the booking you want to refund, and click on it to open the booking details.

Under Payments > Successful Payments, select the payment you received.

After selecting the payment, click on the Refund button.

Here, you can either refund a partial amount by entering the desired value, or refund the entire amount by clicking the “Refund entire payment of ₹X?” button to autofill the full amount and click Refund Payment button.

The refund will be credited to the customer's account within 7 working days, or as per the payment gateway's refund timeline, using the same account or payment method originally used.

Please note: When entering a partial amount, the value should not be greater than the received amount.

You can follow the same steps to record a refund for payments collected offline.

Please note that offline refunds are for record-keeping purposes only, and do not trigger any actual money transfer from the system

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