How to send Payment Links or request online payment from customers?
Sending Payment link to customer can be done from the Bookings section in back office by following the steps mentioned below.
- Identify the Booking for which the payment link is to be sent in the Bookings section and click on Details.
- On the Details page click on +Payment button under Payments section.
- Under Payment Source select Request it online, and you can select the amount you want to request, set up Payment cut-off date/time and select what happens After the cut-off time and then click on Request Payment
- Once you click on Request payment you will see a notification that the payment request will be sent shortly.
- Within a few minutes your customer receives an email. (Sample email screenshot below)
- A copy of the payment link email is also sent to all the email addresses mentioned in the Email booking notifications section under Booking Engine as well as to any Trip Manager/Supervisor under the E-MAIL NOTIFICATION section in that trip.
How to delete a payment record?
Payments are always recorded against a booking and they can be either: Online payments - collected by sending a payment link to the customers and they cannot be deleted. Offline payments - collected via cash, cheque or bank transfers and they can be ...
How to refund a payment amount?
1) Login in to app.vacationlabs.com 2) Click on Bookings 3) Click on Details of the booking you want to refund 4) Now under Payments section, you will see a list of Successful Payments 5) Click on the Payment you want to Refund, Now Click Refund ...
Can a payment associated with one booking be switched to another booking ?
No. A payment once taken and recorded against a booking cannot be changed, switched or associated with another booking.
How to view/edit bookings
Vacation Labs allows you to manage all your bookings (online and offline) from one place. The BOOKINGS tab takes you to the list of bookings that you have received. The bookings have a unique booking ID and time-stamp associated with them. These ...
How to download or generate Booking and Payment Reports?
Accounting Report: Please follow these steps to download the Accounting report: Go to Vacation Labs Admin Panel under REPORTS > ACCOUNTING Enter a valid email address: Choose a preferred range of dates for which you wish to download the report: Now ...