Troubleshooting common issues with Viator Integration
Troubleshooting common issues occurring during the Viator and Vacation Labs integration involves identifying potential problems and fixing them on either of the two platforms.
Here are a few common issues and how to fix them:
- Tour not available: Please make sure that the tours are shared with Viator from the Vacation Labs Backoffice or else they won't show up in the Viator system > Trip Management, here is the support article of sharing trips with Viator => Share more tours with Viator
- Tour dates not getting opened: sometimes the tour is connected between Viator and VL but with the wrong variant (if there are multiple variants for the trip), please make sure that the correct variant is connected
- Dates in Vacation Labs: make sure the connected tour and variant has dates opened in the Vacation Labs system
- Mapping correct tours: make sure that the correct tours are connected to the corresponding trip between both platforms
- Rates: make sure that the rates are set on the viator system for the trips
- Issue in connection: In case you want to manually start the trip mapping process again then simply disconnect and reconnect the product again
Related Articles
Connecting Vacation Labs and Viator
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How to activate Viator API connection ?
Integrating will allow you to sell your tours on Viator, and the bookings coming from Viator would automatically be recorded and maintained in your Vacation Labs account. After integration, you’ll be able to track the number of requests and bookings ...
Enabling email notifications for Viator API failures
It is strongly recommended that you enable error notifications for Viator API calls. If something is not working right win the Viator <=> Vacation Labs integration / sync, you will be notified at most once every 24 hours via email In order to receive ...
Disconnecting/Removing trips from Viator Distribution panel
You can easily disconnected/remove the trips that are connected to your Viator account. Please follow the below steps to disconnect trips from Viator, Log in into Vacation Labs Click on Distribution Click on Marketplaces Now click on Details under ...
How to sync your tours with Viator ?
Once you have configured your Viator account and the API connection has been activated , you will be able to connect the availability of your trips on Vacation Labs Admin Panel with your products on your Viator account. Before starting please note ...