What is Booking Comments?
The Booking comments allows you to add notes to the bookings. These notes are visible to end customers in the email notifications. You can add notes like some things which you may have agreed to customer on call, and want it to be displayed in email for future conversation.
Please follow the below steps to add Booking Comments,
- Login into Vacation Labs
- Click on Bookings
- Select the booking in which Booking Comments need to be added
- Click on Details
- Click on Booking Comments
- Add the comment
- Click on Save Comment.
If you wish to notify the customer about the comment click on Resend Confirmation. The comment would be visible in the email confirmation.
What are Internal Notes?
The Internal notes allows you to add internal notes to the bookings. These notes are not visible to end customers. You can add notes like some things which you may have agreed to customer on call, or with your internal team members. This notes can be ...
Can a payment associated with one booking be switched to another booking ?
No. A payment once taken and recorded against a booking cannot be changed, switched or associated with another booking.
How to download or generate Booking and Payment Reports?
Accounting Report: Please follow these steps to download the Accounting report: Go to Vacation Labs Admin Panel under REPORTS > ACCOUNTING Enter a valid email address: Choose a preferred range of dates for which you wish to download the report: Now ...
Can bookings be deleted?
No. Any booking whether its an Unconfirmed booking or a Cart abandoned, Confirmed, Cancelled or rejected they cannot be deleted. A booking contains multiple data points like availability, amount, contact details etc which are associated with ...
How to view/edit bookings
Vacation Labs allows you to manage all your bookings (online and offline) from one place. The BOOKINGS tab takes you to the list of bookings that you have received. The bookings have a unique booking ID and time-stamp associated with them. These ...