FAQs
How to send Payment Links or request online payment from customers?
Sending Payment link to customer can be done from the Bookings section in back office by following the steps mentioned below. Identify the Booking for which the payment link is to be sent in the Bookings section and click on Details. On the Details ...
Connecting Mailchimp Account to Vacation Labs
Sign in to your Vacation Labs account and Select the SETTINGS from the sidebar. Go to Apps and Mailchimp section. If you already have an account you can click on Get Started or click on here to create a new account. After the Mailchimp window opens ...
Who is Agent?
An agent in Vacation Las is basically a person who can make and record bookings on your behalf. You can create an agent account for your agent and then they can record bookings for you through their Vacation Labs dashboard itself.
How to find API keys and API secret of User?
Please follow the below steps to generate the API keys for your Vacation Labs users, Log into Vacation Labs Click on Settings Click on Users and Permissions Click on Actions Click on view API key Copy the keys Click on Go Back once done
What is a Collection Card section on website?
The collection card section in Vacation Labs allows you to display the tours in a card layout on different static pages on your website. These card layouts usually have a specific information like Tour name, dates, price, availability, etc. These ...
What is a Tour Card section on website?
The tour card section in Vacation Labs allows you to display the tours in a card layout on different static pages on your website. These card layouts usually have a specific information like Tour name, dates, price, availability, etc. These cards ...
How to edit/add testimonials?
To Edit Testimonials please follow the below steps, Login into Vacation labs Click on Website Click on Pages Select the page on which the testimonial needs to be added/edited Click on Testimonial Click on the Name of the testimonial to edit Edit the ...
What are Internal Notes?
The Internal notes allows you to add internal notes to the bookings. These notes are not visible to end customers. You can add notes like some things which you may have agreed to customer on call, or with your internal team members. This notes can be ...
What is Booking Comments?
The Booking comments allows you to add notes to the bookings. These notes are visible to end customers in the email notifications. You can add notes like some things which you may have agreed to customer on call, and want it to be displayed in email ...
Checking Disk Usage
With this new feature, now, you will be able to check the amount of Files Space Usage and also the Database Tables Space Usage. Database Tables Space Usage: Displays the database usage for your account. Files Space Usage: Displays the file space ...
Can we customise the website themes?
Website themes or templates though limited are customizable only on request. To understand more about the extent of customization and its limitations, please reach out to our support team by dropping us an email on support@vacationlabs.com. All ...
How to delete or disable a user?
Users cannot be deleted but they can be disabled to prevent them from accessing the Vacation Labs CMS again. Please take the steps shown below to disable a user: Go to SETTINGS > USERS & PERMISSIONS Choose a user whom you wish to Disable. Click ...
How to delete a payment record?
Payments are always recorded against a booking and they can be either: Online payments - collected by sending a payment link to the customers and they cannot be deleted. Offline payments - collected via cash, cheque or bank transfers and they can be ...
Can a payment associated with one booking be switched to another booking ?
No. A payment once taken and recorded against a booking cannot be changed, switched or associated with another booking.
Can bookings be deleted?
No. Any booking whether its an Unconfirmed booking or a Cart abandoned, Confirmed, Cancelled or rejected they cannot be deleted. A booking contains multiple data points like availability, amount, contact details etc which are associated with ...
How to change the default currency?
The default currency of your account is automatically configured during the initial sign up process, but it can always be changed or modified. In order to change the default currency please follow the steps shown below: Log in to your Vacation Labs ...
How to view/edit bookings
Vacation Labs allows you to manage all your bookings (online and offline) from one place. The BOOKINGS tab takes you to the list of bookings that you have received. The bookings have a unique booking ID and time-stamp associated with them. These ...
How to deactivate/delete/unlist a trip
Sometimes you might want to deactivate a trip or completely delete it from your Vacation Labs account. This situation can arise because of many reasons. Some of the scenarios where you will need to disable or remove a trip can be: When you want to ...
How to check your Billing Plan details
Your Vacation Labs Booking Engine subscription comes with a limitation on the number of bookings it can collect. Basic Booking Engine : 30 bookings/month Pro Booking Engine : 150 bookings/month Although our team will keep you informed about the ...
How to edit/modify Footer in Vacation Labs
Along with your website header, the website footer is equally important for any website. It allows you to show a brief summary of all your website content in short. Most of the customer prefer website footer as the first place on your website to get ...
How to enable Pre-Trip email/SMS for a tour?
Pre-trip email/SMS can be sent out to send out special instructions or reminders to your customers before the trip begins. A Pre-Trip email is inactive by-default and has to be manually enabled/setup for each trip. To setup a Pre-Trip email follow ...
How to add users or team members to your account?
Your Subscription Plan allows you to give access of your Vacation Labs admin panel to your team members. You can add them as USERS and control their Access Rights. To add a USER please follow the steps shown below: Go to SETTINGS > USERS & ...
How enable Post-Trip email for a tour?
Post-Trip emails can be used as follow up emails after the tour is completed, to get in touch with your customers to thank them or to get the feedback of their experience with your services. A Post-Trip email is inactive by-default and has to be ...
How to add a 3rd party chat widget on the website?
There are many chatbots available that can be integrated with your Vacation Labs Website. For Whatsapp one of the options that many people use is: https://getbutton.io/ or for chat you can also use https://www.tawk.to/ The steps mentioned below ...
How to add a Google Tag Manager script on your website?
A GTM tracking script is like any 3rd party script and usually comes with instructions regarding where it needs to be added. GTM script is divided in 2 parts: Part 1 - must be placed in the HEAD or HEADER section of the website Part 2 - must be ...
How to sync your tours with Viator ?
Once you have configured your Viator account and the API connection has been activated , you will be able to connect the availability of your trips on Vacation Labs Admin Panel with your products on your Viator account. Follow the steps below to ...
How to refund a payment amount?
1) Login in to app.vacationlabs.com 2) Click on Bookings 3) Click on Details of the booking you want to refund 4) Now under Payments section, you will see a list of Successful Payments 5) Click on the Payment you want to Refund, Now Click Refund ...
How to create/edit menu/navigation for your website?
To create, edit, or update the Menu or Navifgation of your website follow these steps: Step 1: Login to app.vacationlabs.com/signin Step 2: Click on WEBSITE and then on PAGES. Step 3: Choose any page from the list of pages and once you are inside ...
How to create Custom HTML sections for Trip Pages?
Please follow these steps to add new section to your trip/product page: Go to SETTINGS > TRIP CUSTOM FORM > click on ADD NEW FIELD Choose the field type as CUSTOM HTML. Provide the name that you want to visible to the customer and save. Give a name ...
How to generate CSR and Unique Key for a SSL certificate
Please follow these steps to generate CSR and Unique Key for a SSL certificate: Go to the URL: https://csrgenerator.com/ Country: Type in the first 2 letters of your country's ISO CODE. For example: India's ISO Code is IND, so you will you will have ...
How to install a new SSL certificate?
Please follow the following steps to install SSL certificate files for your website on your Vacation Labs admin panel: SSL certificate files: You can purchase SSL certificates from any 3rd party platform like Godaddy, Name.com, Comodo etc. Once you ...
How to download or generate Booking and Payment Reports?
Accounting Report: Please follow these steps to download the Accounting report: Go to Vacation Labs Admin Panel under REPORTS > ACCOUNTING Enter a valid email address: Choose a preferred range of dates for which you wish to download the report: Now ...
How to enable Captcha on Contact form?
Please follow these steps to enable Captcha on the Contact us form: Go to WEBSITE > PAGES > CONTACT US > choose CONTACT FORM click on the check box: PREVENT SPAM SUBMISSIONS Go to https://www.google.com/recaptcha/admin Select reCAPTCHA V2 and under ...