SMS notification templates
Vacation Labs Bookings Management system allows you to send SMS notifications to your customers whenever they book a tour with you. These SMSs follow a standard template and automatically pickup all the relevant information from the tour and the booking to be sent to your customers. There are 3 types of SMS notifications available at the moment:
- Booking confirmation SMS
- Pre-trip reminder SMS
- Payment link SMS
Booking confirmation SMS
A Booking Confirmation SMS is triggered when the status of booking is changed to CONFIRMED. The SMS can be triggered automatically if your tour is configured for Auto-Confirmation or manually from the Booking Details page. It contains the basic information of the purchase like Name of the tour, departure date, booking amount etc. The SMS follows a fixed template which can be modified on request at an additional cost. Please reach out to us on support@vacationlabs.com to know about the process and charges for SMS template modification.
Here is a Booking confirmation SMS with sample text:
Booking confirmed
-
Plank Walk
Fri, 18 Aug 2015, 09:45 am
2 participants
Booking ID 802323847
-
INR 1,900(INR 900 PAID/1000 BALANCE)
-
Acme Tours & Travel
+919999999999
-
Plank Walk
Fri, 18 Aug 2015, 09:45 am
2 participants
Booking ID 802323847
-
INR 1,900(INR 900 PAID/1000 BALANCE)
-
Acme Tours & Travel
+919999999999
Pre-trip reminder SMS
A pre-trip SMS is used for sending a reminder of the upcoming departure to your customers. You can control when the reminder must be triggered at a trip level and configure it to be triggered manually or automatically.
Here is a Pre-trip reminder email with sample text:
Tour reminder for Fri, 18 Aug, 09:45 am (in 5 hours)
-
MAP : http://bit.ly/aslfk
DIRECTIONS: Get off at Mahim station (West) and look for Laxmi bakery.
-
Plank Walk
2 participants
Booking ID 802323847
-
INR 1,400 (BALANCE)
-
Acme Tours & Travel
+919999999999
-
MAP : http://bit.ly/aslfk
DIRECTIONS: Get off at Mahim station (West) and look for Laxmi bakery.
-
Plank Walk
2 participants
Booking ID 802323847
-
INR 1,400 (BALANCE)
-
Acme Tours & Travel
+919999999999
Payment link SMS
A payment link SMS is triggered along with the payment link email when you request for payment from your customer against a booking. A request for payment can be triggered automatically depending upon the settings of your product or manually from the booking details page.
Here is a Pre-trip reminder email with sample text:
Please pay INR 1,900 at http://bit.ly/mniyx
-
Plank Walk
Fri, 18 Aug 2015, 09:4 am
2 participants
Booking ID 802323847
-
Acme Tours & Travel
+919999999999
-
Plank Walk
Fri, 18 Aug 2015, 09:4 am
2 participants
Booking ID 802323847
-
Acme Tours & Travel
+919999999999
The SMSs are always sent to your customers via Vacation Labs and the SENDER id visible to them is VACLAB. You can have this SENDER ID customised to match with the name of your business at an additional cost. Please reach out to us on support@vacationlabs.com to know about the process and charges for configuration if a CUSTOM SMS SENDER ID.
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